Contact
Email: inquiry@ddcal.ca
Website: https://ddcal.ca/
We aim to respond to customer-support inquiries within two business days.
What support covers
Support includes questions before purchase, payment or receipt questions, order confirmation, service intake, delivery of digital reports or other agreed deliverables, correction requests, and concerns about a charge.
Payment or charge concerns
If you believe a charge is incorrect or you have not received the purchased service, contact us before opening a payment dispute where practical. Include the purchaser name, purchaser email, purchase date, service name, and a short description of the issue. Do not send card numbers, banking credentials, passwords, access tokens, or other secrets by email.
Cancellations and refunds
Refund eligibility depends on the service stage and work already performed. Requests made before substantive work begins will normally be eligible for cancellation and refund. Once customized analysis, assessment work, or a digital deliverable has materially begun or been delivered, refunds may be limited to cases of duplicate charge, non-delivery, material service error, or another issue we determine warrants correction or refund. Nothing in this policy limits rights that cannot lawfully be excluded.
Delivery
DDCAL services are primarily digital. Delivery timing depends on scope and intake completeness. Any specific delivery estimate shown at purchase or agreed in writing is an estimate unless expressly stated as a guaranteed deadline.